Privacy Policy
At Veronae (Chamber of Commerce: 57377995), trading under the trade name House of Alandra, operating under the brand name Willow & Wags (hereinafter: "Willow & Wags (Veronae)/we/us"), we highly value the privacy of our visitors and customers. In this privacy policy, we explain what personal data we collect and how we handle it.
By using our website, you agree to this privacy policy.
What data do we collect?
When you use our website or place an order, we may collect the following data:
- First and last name
- Address details (street, postal code, city, and country)
- Email address
- Phone number (if provided)
- Payment details (via external payment providers)
- IP address
- Browser and device data
- Order history and purchase information
Why do we collect this data?
- Processing and delivering your order
- Sending order confirmations and updates
- Customer service
- Improving our website and services
- Complying with legal obligations (such as administration and tax rules)
- Marketing (only with consent)
- Preventing fraud and misuse
Sharing personal data with third parties
Willow & Wags (Veronae) never sells your personal data to third parties. We only share data with third parties when this is necessary for our services, such as:
- Payment providers (such as iDEAL, PayPal, and credit card processors)
- Delivery services for the delivery of your order
- IT and hosting providers
- Accounting or administrative services
These parties may only use your data to perform the relevant service and not for their own purposes.
Retention period
We do not store personal data longer than necessary or legally required.
Cookies
The Willow & Wags (Veronae) website uses cookies to improve the user experience.
Cookies are small text files stored on your device. We use cookies for:
- The functioning of the website
- Remembering your preferences
- Analysis of website visits and performance
- Marketing and advertisements (if applicable)
You can disable cookies via your browser settings. Please note that the website may not function optimally if you disable cookies.
Security of your data
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, and alteration.
Your rights
- Right to access your data
- Right to correct your data
- Right to delete your data
- Right to restrict processing
- Right to object to processing
- Right to data portability
Complaints
If you have a complaint about how we handle your personal data, you can contact us via:
Additionally, you have the right to file a complaint with the Dutch Data Protection Authority via their website.
Changes to this privacy policy
Willow & Wags (Veronae) reserves the right to change this privacy policy at any time. We recommend that you regularly review this page to stay informed of any changes.
Contact
For questions about this privacy policy, please contact us via:
info@willowandwags.com
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