Shipping and Delivery Policy
At Willow & Wags (Veronae), we do our best to process and deliver your order as quickly and carefully as possible. Below you will find all information about our shipping and delivery.
1. Processing Time
Orders are typically processed within 1 to 2 business days after receipt of payment.
Once your order has been processed and shipped, you will receive a confirmation email with any tracking information (if available).
2. Delivery Time
The average delivery time is:
- Netherlands: 5 to 10 business days
- Belgium: 5 to 10 business days
Please note: delivery times are indications and may vary due to carrier busy periods, holidays, or unforeseen circumstances.
3. Shipping Costs
All deliveries are free of charge, unless explicitly stated otherwise. If shipping costs apply, they will be clearly and transparently indicated on the website.
Our goods are shipped from a country outside the EU. As a result, import duties, VAT, and customs clearance costs may apply. These costs are for the recipient's account and must be paid upon delivery.
4. Shipping and Carriers
Willow & Wags (Veronae) works with reliable shipping partners to deliver your order safely.
We reserve the right to choose the carrier most suitable for your order.
5. Track & Trace
When available, you will receive a Track & Trace code by email once your order has been shipped.
This allows you to track the status of your package.
6. Incorrect Address
It is the customer's responsibility to provide correct address details when placing an order.
If a package cannot be delivered due to an incorrect address, additional shipping costs may be charged for a new shipment.
7. Not Home Upon Delivery
If you are not home at the time of delivery, the carrier may:
- deliver the package to neighbors
- deliver the package to a pick-up point
- attempt a new delivery
This depends on the carrier and the delivery options in your region.
8. Damaged or Lost Packages
If you have received a damaged product, please contact us within 48 hours at admin@willowandwags.com.
Please send photos of the damaged product and packaging.
More information can be found in our Terms and Conditions and Refund and Returns Policy.
Lost Package
If your package appears to be lost, please contact us so we can initiate an investigation with the carrier.
9. International Shipping
We also ship to other countries within Europe (if available). Please note that for international orders, any customs or import duties may be for the customer's account.
10. Contact
For questions about our shipping policy, please contact:
info@willowandwags.com
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